Welcome to our FAQ section! Here you'll find answers to the most common questions.
Do you sell wholesale or to the public?
Both. We supply our polystyrene products direct to the public, as well as accommodating large wholesale orders and projects.
Do you cut polystyrene to my specifications?
Yes. We offer a cut-to-size service for expanded polystyrene. Minimum charge for custom orders is $200+GST.
What is your guarantee policy?
The Foam Company guarantees all its products to be in the best condition and as described. Any goods that do not fit the description of the product, will be replaced – no questions asked.
How can I enquiry/purchase from The Foam Company?
You can either purchase online, send us a quote request or enquire via our online forms or email us directly: info@thefoamcompany.com.au, to get in touch with one of our sales representatives. Alternatively, please call us on 1800 362 626.
What is "R-value"?
The term ‘R value’ is an industry measurement that is used to represent a particular materials ability to resist heat flow.
Any materials which have an identical R value should perform exactly the same. This isn’t always the case. R value testing is done in a laboratory where conditions are kept constant. This unfortunately does not happen in real world applications.
What makes our EPS a better choice for insulation is the closed cell structure can maintain its thermal resistance no matter the ambient conditions at work.
How can I cut EPS and XPS polystyrene?
The most popular product would be to use a utility/stanley knife. Otherwise, you can use a serrated kitchen knife or fine wood saw but hot wire is the most effective.
What adhesives can I use with polystyrene?
There are a variety of adhesives that are suitable for gluing polystyrene. It is strongly recommended to use water-based adhesives such as our Ritetack Instant Grab and Mightytack adhesives to bond polystyrene to itself or another surface.
How can I recycle EPS polystyrene?
There are polystyrene recycling centres around Australia. Please visit our "Recycling" page for more information.
Do you sell offcuts?
Unfortunately, we do not sell offcuts. All our offcuts and waste polystyrene are recycled.
Do your prices include GST?
Yes, all prices on our website include GST and taxes.
Do I have to be at delivery site to recieve my order?
Our delivery days are Monday to Friday (excluding Public Holidays). Please make sure someone is at the delivery location to receive the order / assist the driver (especially if goods are larger than 100 x 60 x 60cm). If the driver cannot deliver in a safe manner (i.e. goods are too heavy to unload or there is no safe place to leave goods), a futile fee and re-delivery fee would be charged. Any changes to delivery details must be communicated within 24 hours to ensure smooth delivery runs.
