Privacy Policy
PRIVACY POLICY
The Foam Company ( https://www.thefoamcompany.com.au/ )
| Website: | https://www.thefoamcompany.com.au/ |
| Effective Date: | August 27, 2026 |
| Jurisdiction: | Australia (Privacy Act 1988 & Australian Privacy Principles) |
At The Foam Company, accessible from https://www.thefoamcompany.com.au/ , we are committed to protecting your privacy. This Privacy Policy explains the types of personal information we may collect through our website, how we use and disclose that information, and how we protect it in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect several types of information from and about users of our website, including:
- Personal Details: Name, email address, phone number, shipping and billing address, and other information you provide when placing an order, submitting an enquiry or contacting us.
- Order and Payment Information: Information required to process and fulfil your order. Payment information may be processed through our ecommerce platform and third-party payment providers.
- Log & Device Data: Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), date and time stamps, referring and exit pages, and other device or technical information.
- Analytics & Behavioural Data: Information about how you interact with our website, including pages viewed, time spent on the site and navigation activity.
2. How We Use Your Information
We may use the information we collect to:
- Provide, operate and maintain our website and online store.
- Process, fulfil and manage orders and shipments.
- Process payments and transactions.
- Improve and personalise our website and customer experience.
- Understand and analyse how visitors use our website.
- Improve our products, services and website functionality.
- Communicate with you regarding customer support, enquiries and order updates.
- Send marketing communications where appropriate.
- Prevent fraud and help maintain the security of our website and systems.
- Comply with applicable legal and regulatory requirements.
Notice Regarding Analytics & Advertising Services:
We use Google Analytics and Google Ads to improve our website experience and deliver relevant advertising.
By using this site, you acknowledge our use of these tools for performance and advertising purposes.
3. Analytics and Advertising (Google Analytics & Google Ads)
We use third-party analytics and advertising tools, including Google Analytics and Google Ads, to better understand website traffic and improve our marketing activities.
- Google Analytics: Helps us understand how visitors use our website, including pages visited, time spent on the site and general website activity.
- Google Ads & Remarketing: May use cookies or similar technologies to deliver advertising to users who have previously visited or interacted with our website.
- Cookies & Tracking Technologies: These services may use cookies, web beacons and similar technologies to collect information about website activity and usage.
- Opt-Out Options: You may manage or opt out of certain Google advertising and analytics settings through the relevant Google privacy and advertising settings.
4. Cookies and Web Technologies
The Foam Company uses cookies and similar technologies to support the operation and functionality of our website.
Cookies may be used to:
- Remember visitor preferences.
- Maintain shopping cart and checkout functionality.
- Understand how visitors use our website.
- Improve website performance and functionality.
- Support analytics and advertising.
You can choose to disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality or your ability to place an order.
5. Disclosure of Personal Information
We do not sell or rent your personal information.
We may share personal information with trusted service providers that assist us in operating our website and business, including Shopify and other providers such as:
- Ecommerce platform providers.
- Payment processors.
- Freight, courier and delivery providers.
- Website and technology providers.
- Analytics and advertising providers.
- Other service providers where reasonably necessary to operate our business.
We may also disclose personal information where required or authorised by law, court order or regulatory requirement, or where necessary to protect the rights, property or safety of The Foam Company, our customers or others.
6. Data Storage and Security
We take reasonable physical, administrative and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure or modification.
While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
7. Your Rights Under Australian Privacy Law
You may have the right to:
- Access: Request access to personal information we hold about you.
- Correction: Request correction of personal information that is inaccurate, outdated or incomplete.
- Marketing Unsubscribe: Opt out of receiving promotional emails at any time by using the unsubscribe link contained in those communications.
To request access or correction, please contact us using the details below.
8. Third-Party Privacy Policies
Our website may contain links to third-party websites or use third-party services.
The Foam Company is not responsible for the privacy practices or content of websites and services that we do not control.
We recommend reviewing the privacy policies of relevant third-party providers before providing personal information to them.
9. Privacy Complaints
If you have a concern or complaint about how The Foam Company has handled your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable timeframe.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technologies or legal requirements.
Any changes will be published on this page with an updated effective date.
We encourage visitors to review this Privacy Policy periodically.
11. Contact Us
If you have any questions, concerns, requests or privacy complaints relating to this Privacy Policy or how your personal information is handled, please contact us:
The Foam Company — Privacy Enquiries
Website:
https://www.thefoamcompany.com.au/
Email:
info@thefoamcompany.com.au
Location: Australia
This Privacy Policy document was designed for compliance with Australian Privacy Principles (APPs) and standard e-commerce transparency guidelines.
Frequently asked questions
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Contact usDo you sell wholesale or to the public?
Both. We supply our polystyrene products direct to the public, as well as accommodating large wholesale orders and projects.
Do you cut polystyrene to my specifications?
Yes. We offer a cut-to-size service for expanded polystyrene. Minimum charge for custom orders is $200+GST.
What is your guarantee policy?
The Foam Company guarantees all its products to be in the best condition and as described. Any goods that do not fit the description of the product, will be replaced – no questions asked.
How can I enquiry/purchase from The Foam Company?
You can either purchase online, send us a quote request or enquire via our online forms or email us directly: info@thefoamcompany.com.au, to get in touch with one of our sales representatives. Alternatively, please call us on 1800 362 626.
What is "R-value"?
The term ‘R value’ is an industry measurement that is used to represent a particular materials ability to resist heat flow.
Any materials which have an identical R value should perform exactly the same. This isn’t always the case. R value testing is done in a laboratory where conditions are kept constant. This unfortunately does not happen in real world applications.
What makes our EPS a better choice for insulation is the closed cell structure can maintain its thermal resistance no matter the ambient conditions at work.
How can I cut EPS and XPS polystyrene?
The most popular product would be to use a utility/stanley knife. Otherwise, you can use a serrated kitchen knife or fine wood saw but hot wire is the most effective.
What adhesives can I use with polystyrene?
There are a variety of adhesives that are suitable for gluing polystyrene. It is strongly recommended to use water-based adhesives such as our Ritetack Instant Grab and Mightytack adhesives to bond polystyrene to itself or another surface.
How can I recycle EPS polystyrene?
There are polystyrene recycling centres around Australia. Please visit our "Recycling" page for more information.
Do you sell offcuts?
Unfortunately, we do not sell offcuts. All our offcuts and waste polystyrene are recycled.
Do your prices include GST?
Yes, all prices on our website include GST and taxes.
Blog posts
Where Can I Buy Cut-to-Size Polystyrene Foam in Australia?
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Under-Slab Insulation in Australia: EPS vs XPS
Insulation installed beneath a concrete slab is subjected to load while limiting heat transfer between the slab and the ground. The required R-value, compressive strength and exposure to moisture a...
How to Choose the Right Foam: PE Foam vs EVA Foam
The load placed on foam during use sets the physical requirement for the material. Comparing PE foam vs EVA foam means accounting for compression behaviour, flexibility and recovery within a closed...
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