Shipping and Returns

The Foam Company ships and delivers from multiple warehouses in each state. Please check relevant product pages for more information or contact us directly. Please note, unexpected delays can occur and lead times are subject to change without notice (busy periods including Christmas and Easter Holidays may be longer).

SHIPPING/DELIVERY LEAD TIMES (to Metro Areas)

Polystyrene - EPS Foam

Urgent Order Requests Available (please contact us, charges may apply)

5-10 business days for Sydney Metro Area
2-3 business days for Melbourne Metro Area (pickup available)
3-5 business days for Brisbane Metro Area (pickup available)
2-3 business days for Perth Metro Area
5-15 business days for Adelaide Metro Area (pickup available)
For other states and anywhere in Australia - please contact us directly.

Foilboard Garage Door Insulation Kit

5-10 business days for Sydney Metro Area (pickup available)
2-3 business days for Melbourne Metro Area (pickup available)
5-10 business days for Brisbane Metro Area (pickup available)
5-10 business days for Perth Metro Area (pickup available)
5-10 business days for Adelaide Metro Area (pickup available)
For other states and anywhere in Australia - please contact us directly.

Polystyrene - XPS Foam

2-3 business days for Sydney Metro Area
2-3 business days for Melbourne Metro Area
2-4 business days for Brisbane Metro Area
2-3 business days for Perth Metro Area
2-3 business days for Adelaide Metro Area
For other states and anywhere in Australia - please contact us directly.

Foilboard and Accessories

1-3 business days for Sydney Metro Area (pickup available)
1-3 business days for Melbourne Metro Area (pickup available)
1-3 business days for Brisbane Metro Area (pickup available)
1-3 business days for Perth Metro Area (pickup available)
For other states and anywhere in Australia - please contact us directly.

Polyurethane (Open Cell) Flexible Foams - Standard Sheets

3-5 business days for Sydney Metro Area
3-5 business days for Melbourne Metro Area
3-5 business days for Brisbane Metro Area
3-5 business days for Perth Metro Area
For other states and anywhere in Australia - please contact us directly.

Polyfoam Sheets and Rolls, IXPE Rolls, Expansion Joint Foam, Backing Rod

1-3 business days for Sydney Metro Area (pickup available)
1-3 business days for Melbourne Metro Area (pickup available)
1-3 business days for Brisbane Metro Area (pickup available)
1-3 business days for Perth Metro Area (pickup available)
For other states and anywhere in Australia - please contact us directly.

PE/EVA Closed Cell Foam

3-7 business days for Sydney Metro Area
3-7 business days for Melbourne Metro Area
5-10 business days for Brisbane Metro Area (shipped from Sydney/Melbourne)
5-10 business days for Perth Metro Area (shipped from Sydney/Melbourne)
For other states and anywhere in Australia - please contact us directly.

Gym Mats and Protectors

3-7 business days for Sydney Metro Area
3-7 business days for Melbourne Metro Area
3-7 business days for Brisbane Metro Area
3-7 business days for Perth Metro Area
For other states and anywhere in Australia - please contact us directly.

RETURNS AND CUTTING POLICY

As per our company's return policy, if there is a fault with the product or damage incurred with the product or is not as described, you are entitled to a full refund of the purchase price and shipping costs. We do not provide refunds for change of minds or in certain circumstances a 10% restocking fee would apply.

All compressible foams have a tolerance of 1-3mm. Whilst we always aim to cut as accurately as possible, there is always a chance of a tolerance whilst cutting compressible foams.

SHIPPING COSTS

Please note that The Foam Company has the right to modify shipping charges for online orders if we discover that the actual costs are significantly higher than the initially calculated website shipping cost.

REGIONAL (OUT OF METRO AREAS)

Occasionally, some rural and remote locations aren't always directly serviced. Extra delivery fees may apply to have the goods delivered directly to the address (even though the direct delivery address was provided at the time of order). These circumstances are totally out of our control.

Frequently asked questions

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Do you sell wholesale or to the public?

Both. We supply our polystyrene products direct to the public, as well as accommodating large wholesale orders and projects.

Do you cut polystyrene to my specifications?

Yes. We offer a cut-to-size service for expanded polystyrene. Minimum charge for custom orders is $200+GST.

What is your guarantee policy?

The Foam Company guarantees all its products to be in the best condition and as described. Any goods that do not fit the description of the product, will be replaced – no questions asked.

How can I enquiry/purchase from The Foam Company?

You can either purchase online, send us a quote request or enquire via our online forms or email us directly: info@thefoamcompany.com.au, to get in touch with one of our sales representatives. Alternatively, please call us on 1800 362 626.

What is "R-value"?

The term ‘R value’ is an industry measurement that is used to represent a particular materials ability to resist heat flow.

Any materials which have an identical R value should perform exactly the same. This isn’t always the case. R value testing is done in a laboratory where conditions are kept constant. This unfortunately does not happen in real world applications.

What makes our EPS a better choice for insulation is the closed cell structure can maintain its thermal resistance no matter the ambient conditions at work.

How can I cut EPS and XPS polystyrene?

The most popular product would be to use a utility/stanley knife. Otherwise, you can use a serrated kitchen knife or fine wood saw but hot wire is the most effective.

What adhesives can I use with polystyrene?

There are a variety of adhesives that are suitable for gluing polystyrene. It is strongly recommended to use water-based adhesives such as our Ritetack Instant Grab and Mightytack adhesives to bond polystyrene to itself or another surface.

How can I recycle EPS polystyrene?

There are polystyrene recycling centres around Australia. Please visit our "Recycling" page for more information.

Do you sell offcuts?

Unfortunately, we do not sell offcuts. All our offcuts and waste polystyrene are recycled.

Do your prices include GST?

Yes, all prices on our website include GST and taxes.

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Foam company's reputation for reliability, innovation, and quality has made it a go-to partner for businesses that require top-notch foam products for their operations. Its team of experts works closely with clients to understand their unique needs and design tailor-made solutions that meet or exceed their expectations.

So, if you're looking for a trusted partner for your foam needs, look no further than Foam company. With its proven expertise and commitment to excellence, Foam company is the perfect partner for your business.