Shipping and Returns
SHIPPING/DELIVERY LEAD TIMES (to Metro Areas)
Polystyrene - EPS Foam
- Sydney Metro - 1-2 business days (stocked variants) and 2-4 business days (made to order variants)
-
Melbourne Metro - 2-5 business days
- Brisbane Metro - 5-7 business days
- Perth Metro - 2-5 business days
- Adelaide Metro - 5-15 business days
- For other states and anywhere in Australia - please contact us directly.
- Sydney Metro - 5-10 business days
- Melbourne Metro - 5-15 business days
- Brisbane Metro - 5-15 business days
- Perth Metro - 3-5 business days
- Adelaide Metro - 5-15 business days
- For other states and anywhere in Australia - please contact us directly.
- Sydney Metro - 2-3 business days
- Melbourne Metro - 2-3 business days
- Brisbane Metro - 2-4 business days
- Perth Metro Area - 2-3 business days
- Adelaide Metro Area - 2-3 business days
- For other states and anywhere in Australia - please contact us directly.
- Sydney Metro - 1-3 business days (pickup available)
- Melbourne Metro - 1-3 business days (pickup available)
- Brisbane Metro - 1-3 business days (pickup available)
- Perth Metro - 1-3 business days (pickup available)
- For other states and anywhere in Australia - please contact us directly.
- Melbourne Metro - 2-3 business days (Kit is dispatched from Melbourne)
- For other states and anywhere in Australia - please contact us directly.
- Sydney Metro - 3-5 business days
- Melbourne Metro - 3-5 business days
- Brisbane Metro - 3-5 business days
- Perth Metro - 3-5 business days
- For other states and anywhere in Australia - please contact us directly.
- Sydney Metro - 2-3 business days (pickup available)
- Melbourne Metro - 2-3 business days (pickup available)
- Brisbane Metro - 2-3 business days (pickup available)
- Perth Metro - 2-3 business days (pickup available)
- For other states and anywhere in Australia - please contact us directly.
- Sydney Metro - 3-7 business days
- Melbourne Metro - 3-7 business days
- Brisbane Metro - 5-10 business days (shipped from Sydney/Melbourne)
- Perth Metro - 5-10 business days (shipped from Sydney/Melbourne)
- For other states and anywhere in Australia - please contact us directly.
- Sydney Metro - 3-7 business days
- Melbourne Metro - 3-7 business days
- Brisbane Metro - 3-7 business days
- Perth Metro - 3-7 business days
- For other states and anywhere in Australia - please contact us directly.
RETURNS AND CUTTING POLICY
Orders must be collected within 30 days of being advised that they are ready for collection, unless an alternative collection date has been agreed with The Foam Company in writing.
Due to warehouse and storage limitations, we are unable to store orders indefinitely. If an order is not collected within 30 days and no alternative collection arrangement has been agreed, the goods may be recycled, disposed of or otherwise removed from storage.
The Foam Company will not be responsible for the continued storage or availability of goods left uncollected beyond this period.
If goods have been recycled or disposed of after the collection period has expired, a new order and payment may be required if the goods are still required.
Customers who are unable to collect within 30 days should contact us before the collection period expires to arrange an alternative collection date.
Frequently asked questions
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Contact usDo you sell wholesale or to the public?
Both. We supply our polystyrene products direct to the public, as well as accommodating large wholesale orders and projects.
Do you cut polystyrene to my specifications?
Yes. We offer a cut-to-size service for expanded polystyrene. Minimum charge for custom orders is $200+GST.
What is your guarantee policy?
The Foam Company guarantees all its products to be in the best condition and as described. Any goods that do not fit the description of the product, will be replaced – no questions asked.
How can I enquiry/purchase from The Foam Company?
You can either purchase online, send us a quote request or enquire via our online forms or email us directly: sales@thefoamcompany.com.au, to get in touch with one of our sales representatives. Alternatively, please call us on 1800 362 626.
What is "R-value"?
The term ‘R value’ is an industry measurement that is used to represent a particular materials ability to resist heat flow.
Any materials which have an identical R value should perform exactly the same. This isn’t always the case. R value testing is done in a laboratory where conditions are kept constant. This unfortunately does not happen in real world applications.
What makes our EPS a better choice for insulation is the closed cell structure can maintain its thermal resistance no matter the ambient conditions at work.
How can I cut EPS and XPS polystyrene?
The most popular product would be to use a utility/stanley knife. Otherwise, you can use a serrated kitchen knife or fine wood saw but hot wire is the most effective.
What adhesives can I use with polystyrene?
There are a variety of adhesives that are suitable for gluing polystyrene. It is strongly recommended to use water-based adhesives such as our Ritetack Instant Grab and Mightytack adhesives to bond polystyrene to itself or another surface.
How can I recycle EPS polystyrene?
There are polystyrene recycling centres around Australia. Please visit our "Recycling" page for more information.
Do you sell offcuts?
Unfortunately, we do not sell offcuts. All our offcuts and waste polystyrene are recycled.
Do your prices include GST?
Yes, all prices on our website include GST and taxes.
Blog posts
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Foam company's reputation for reliability, innovation, and quality has made it a go-to partner for businesses that require top-notch foam products for their operations. Its team of experts works closely with clients to understand their unique needs and design tailor-made solutions that meet or exceed their expectations.
So, if you're looking for a trusted partner for your foam needs, look no further than Foam company. With its proven expertise and commitment to excellence, Foam company is the perfect partner for your business.
